GENERAL QUESTIONS

⚓️How are resources selected and how often are they added?

We only share resources that align with the needs of this community. Many are tools we have used, researched, or would confidently recommend within our own home.


New resources are added as we discover tools that truly make a difference. Our goal is to keep this space intentional, not overwhelming.
⚓️Are these products you personally recommend?

Yes. Every product or resource is selected with intention. We focus on quality, usefulness, and real-life application for this lifestyle.
⚓️Why are some links affiliate links? Does it cost me more to use them?


When you choose to shop through our links, you’re directly supporting this community.

We earn a small commission at no additional cost to you, and a portion of that, including approximately 3 percent, is reinvested back into the first responder and military community through resources, support, and giving.

You’ll pay the same price either way, but choosing our link helps us continue building this platform and supporting families behind the badge.

We also use affiliate partnerships so we can share trusted products without needing to purchase and store inventory upfront, allowing us to focus on curating the best resources instead of pushing products.
⚓️How does Badge & Burden give back?


A portion of our revenue is reinvested into the first responder community through support, resources, and giving.

Follow along on Instagram for updates as we continue to grow and give back.

SHIPPING 🚚

⚓️ Where do you ship?

We currently ship anywhere within the continental United States.

U.S. flat-rate shipping is $7.95, which reflects the actual cost of safely shipping a full-size, carefully packed box. We do not mark up shipping. We offer FREE shipping for orders over $75.

Thank you for understanding and for supporting a small, mission-driven business — it truly allows us to continue serving first responder families with care and intention.

If you have any questions about delivery or timing, we’re always happy to help.
⚓️ When will I receive my order?


Since apparel is made to order, it takes a little longer than standard shipping, but it ensures quality and avoids excess inventory. Most orders arrive within 7–12 business days.

In stock items will ship within 3 business days unless otherwise stated on the website.

⚓️How does my box get here?

Boxes are shipped via USPS Postal Service which includes tracking numbers that will be emailed to you prior to your shipment leaving our warehouse.
⚓️ What if my box arrives damaged?

We’re sorry — that’s not the experience we want for you. If an item arrives broken or damaged, we’re here to help.

Please follow these steps within 7 days of delivery:


  1. Email our customer care team at support@badgeandburden.com

  2. Include clear photo(s) of the damaged item(s), a brief description of the issue, and your order number

Once we receive your email, we’ll review the details and work with you to resolve the issue as quickly as possible.

A few important notes:


  • Some items are handmade or small-batch, so slight variations in color or construction are normal and not considered damage.

  • All shipments include tracking and are insured by USPS up to $100.

  • Badge & Burden is not responsible for lost or stolen packages once marked “Delivered” by USPS, or for issues caused by incorrect addresses entered at checkout. Claims for lost or stolen packages can be filed directly with USPS using the tracking number provided in your shipment confirmation email.

For added peace of mind, we recommend shipping to a secure location or requesting package hold or pickup through your local USPS office.

We appreciate your understanding and will always do our best to take care of you.

BILLING

⚓️  When will I be billed?

Billing is as follows:

• Charged at checkout
⚓️  What if my account has insufficient funds?

If a payment is declined due to insufficient funds or an expired card, our system will automatically attempt to process the payment again several times over a 14-day period.

If payment is still unsuccessful after these attempts, your subscription will be paused or canceled automatically.

To avoid interruptions, we recommend keeping your payment information up to date in your Account Dashboard.

Please note that Badge & Burden is not responsible for any overdraft fees or charges issued by your bank or card provider.

If you need help updating your information or have questions, we’re always here to support you.
⚓️ How do I access my account?

After checkout, you’ll receive an order confirmation email that includes a direct link to your personal subscription account dashboard under your profile.

From your profile, you can:


  • Update your shipping address and email

  • Manage your payment method

  • Skip a month or cancel your subscription

If you can’t find your link or need help accessing your account, just email us at support@badgeandburden.com and we’ll be happy to assist.
⚓️ How do I update my shipping address?

To ensure your box arrives on time, all shipping address changes must be made before the 1st of the month prior to shipment. This allows us time to update labels and prepare orders before they are processed.

Address updates can be made directly in your Account Dashboard under Profile. If you need assistance, please email support@badgeandburden.com and we’re happy to help.

Please note: Once a box has been processed, we’re unable to reroute it. Badge & Burden is not responsible for shipments sent to an incorrect address if updates were not made before the cutoff date. Any reshipment due to an address error may require an additional shipping charge.

We appreciate your understanding and support — it helps us keep everything running smoothly for our small team.